Refund policy

Refund & Exchanges Policy

Operated by New Nature LLC (operating as New Nature Co.)

Last updated: 12/5/2025

Thank you for choosing New Nature Co. Every piece is intentionally crafted and made to order. Because each item is produced specifically for you, we do not accept returns. We do, however, honor exchanges when the issue is on our end.

Exchanges

We gladly offer exchanges if:

• The item arrives damaged
• You receive the wrong item
• There is a manufacturing defect

To request an exchange, email support@newnatureco.com within 7 days of delivery. Please include:

• Your order number
• Photos of the issue
• A brief description of the problem

We will process your exchange promptly.

Non-Exchangeable Items

We cannot accept exchanges for:

• Items that have been worn, washed, or altered
• Incorrect sizing chosen by the customer
• Pre-order items (unless defective)
• Sale items
• Gift cards

Refunds

Refunds are only issued if we are unable to replace an incorrect or damaged item.

Shipping for Exchanges

If an exchange is approved, New Nature Co. covers the cost of replacement shipping when the issue is the fault of our production.

Contact

For exchange requests or questions, email us at: support@newnatureco.com